Privacy Statement

1. Information about our Organisation and Web site

BP respects your privacy and is committed to protecting it. We provide this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online or through the Blacktown Solar City call centre, and how that information is used. The courts of the State of Victoria, Australia shall have exclusive jurisdiction over any dispute arising out of your use of the web site. Unauthorised access of this web site and associated software is unlawful and may result in legal proceedings.

Our privacy policy is compliant with the Privacy Act 1988 (as amended). Privacy legislation is subject to revision and we strongly suggest that you regularly check our privacy statement.

2. Data automatically collected

We log visitor's domain and IP address automatically; this information does not identify you as an individual, but only the computer that is being used to view the site. This data is used to see where the site is being used in the world to ensure coverage, and for click stream analysis to help better understand site usage, so that we can improve our service to you. We do not link information automatically logged with personal data about specific individuals.

3. Cookies

Cookies are small pieces of information that are stored on your computer by the server maintaining and operating the Site. They do not compromise your privacy or security as they store a randomly generated identifying tag on your computer. We save cookies on to your computer to enable our site to personalise your future visits. The information helps speed up navigation to help you find the information you are looking for. We use "session cookies" and "persistent cookies", which are described below.

Persistent cookies are used to help us develop the web site by measuring use. They identify pages accessed and provide personalised features.

Session cookies are used for security reasons. These cookies allow you to be recognised once you have signed in and provide you with your confidential account information. They measure your time spent in a secure page, so that if inactive for a certain period the page will time out for your protection. The cookies can also remember data across different pages you use.

4. Data collection and use

When you request information through this site or the Blacktown Solar City call centre, we may need to know some personal information about you. When emailing us, registering for recruitment, subscribing for free news or information we need your e-mail address, name and other limited personal identifiers. If you choose to purchase goods, products or services, we will require some additional limited financial details. Your personal data will be processed to provide information, goods, products and services you request in the form that you require.

BP may release information about you:

• where there is a duty to the public to disclose that information, we are required by law or the interests of BP or the Blacktown Solar City project require disclosure.
• to third parties who run the delivery service on our behalf. We are obliged to ensure that your data is used only in a manner necessary to provide this service.
• to Blacktown Solar City consortium members and their employees, contractors and agents for purposes related to the Blacktown Solar City project.

BP will not sell or disclose your information to any individual or entity outside BP group companies or approved business partners without your permission.

Since BP operates globally, the information you submit may be transferred outside of Australia. This and all other transmissions will remain secure and under our sole control. By clicking the 'submit' button where you purchase products on your account, you consent to such a transfer.

We may use your email address to advise you of upgrades or changes to these services or to send communications regarding your account, BP or Blacktown Solar City information which you have requested.

If we look to use your personal data for a new purpose, beyond what it was originally provided for, we will ask for your consent.

5. Access and Visitor choice

You may unsubscribe or opt-out of services and withdraw consent to use your information at any time by contacting Blacktown Solar City Call Centre on 1800 619 322, or use the 'contact us' button on this web site. Please note that withdrawing your consent may result in your limited ability to use the site.

6. Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control that complies fully with Privacy Act 1988 (as amended). The security measures are designed to prevent unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.

7. Complaints

If we hold your personal information and you have a complaint about our use, storage or collection of your personal information, you are entitled to make formal complaint to the Privacy Commissioner for investigation.